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ADR - It's Good to Talk

By : Graham Cunningham

Commercial enterprises thrive on saving time and costs, which is why mediation is threatening to take over from traditional litigation.

Commercial organisations tend to be intensely competitive, shy of adverse publicity and busy, with management and staff focused on securing new business. They seek to win and retain customers and not to alienate them. Resources are allocated and money prioritised towards business development,  and the in-house and external lawyers are paid to keep the company out of the courts, not in them.

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